Shipping Policy

Last updated: 23 September 2026

Thank you for shopping with My Store. This policy explains how we process and deliver orders placed through fslabs.shop.

Order processing

Orders are typically processed within [1–3 business days], excluding weekends and public holidays. During sales, product launches, or other busy periods, processing may take longer.

You’ll receive an order confirmation after checkout and a shipping confirmation with tracking information once your order has been dispatched.

Shipping destinations and delivery estimates

We currently deliver to [list the countries or regions you serve].

Estimated delivery times after dispatch:

UAE: [1–3 business days]
GCC countries: [3–7 business days]
International destinations: [5–14 business days]

Delivery estimates are not guaranteed. Customs processing, public holidays, severe weather, and courier delays may affect delivery times.

Shipping charges

Shipping charges are calculated and displayed at checkout before payment. [Add any free-shipping offer, such as “Free UAE shipping is available on orders over AED _.”]

Customs duties and import taxes

International orders may be subject to customs duties, taxes, or import fees charged by the destination country. Unless stated otherwise at checkout, the customer is responsible for these charges. We cannot control or predict their amount.

Tracking your order

When tracking is available, we’ll email the tracking details after dispatch. Tracking information may take up to [48 hours] to update.

Incorrect addresses

Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Additional delivery costs caused by an incorrect or incomplete address may be charged to the customer.

Delayed, lost, or damaged shipments

If your shipment is delayed beyond the estimated delivery period, please contact us at [support email address] with your order number.

For damaged deliveries, contact us within [48 hours] and include clear photos of the packaging and products. We’ll review the issue and explain the available resolution.

Refused and unclaimed deliveries

Orders returned because they were refused, unclaimed, or could not be delivered may be eligible for a refund after return shipping and other non-recoverable charges are deducted, subject to our refund policy.

Contact us

For shipping questions, contact:

My Store
Email: [support email address]
Address: [business contact address, if applicable]

This template is general information, not legal advice. Make sure its delivery times, regions, charges, and claims process match how your store actually operates.